Shipping Information

The shipping rates and delivery schedule are subject to change without notice.

Most products ship the same operating day or the next operating day depending on the time of day your order is received. Generally orders received before 2PM on a day of operation ship the same day. We operate Monday through Friday from 8AM to 4PM Eastern Time excluding holidays. See holiday table below.

Shipping of the product can be delayed for a variety of reasons including but not limited to: bad weather, address questions, stock availability, power outages, internet outages

Once shipped delivery of the product can be delayed by bad weather, mis-routed packages, holiday or post-holiday volume, address issues, etc.

Products that have shopping carts include shipping calculators starting with the "add to cart" button. To calculate shipping go to the page that has your product, hit the "add to cart" button, enter your quantity, country and postal code, and hit the "update cart" button. Select your shipping preference from the drop down menu and hit "update cart" again if you changed your shipping preference from the default shipping method presented.

We ship with UPS and USPS services. We do not ship on customer shipping accounts.

USPS has no guaranteed delivery day. USPS may state a number of days expected for delivery which is an estimate. USPS does not count Sunday's in their delivery day estimate. USPS international mail has no guaranteed delivery time and no guaranteed tracking. We have no control over USPS packages when they enter the postal system of another country.

UPS has guaranteed delivery days. UPS does not count Saturday and Sunday in the delivery days. The exception is if you are paying for Next Day Air Saturday shipping which is a premium price over Next Day Air delivery. UPS Next Day Air packages shipped on Friday deliver the following Monday unless affected by a holiday. If UPS makes a mistake we can file a claim for a shipping refund. If there is a delay beyond the control of UPS, such as a weather or customs delay, that voids the delivery guarantee preventing a delivery failure claim from being filed. UPS sometimes extends delivery day promise times during the holidays. UPS cannot ship to PO Box addresses, a physical address is required.

In rare cases we may change the shipping option selected. This is only done in cases where the service you selected will not deliver and the alternate service is equal to or better than the service selected. For example a heavy or large package may prevent shipment in the USPS system and UPS may be selected as an alternative.

Any taxes and fees imposed in other countries on international shipments are additional and collected at delivery. We do not collect or pay taxes and fees in other countries. We do not under-value packages to avoid taxes and fees. Please do not ask us to under-value packages for customs. For more details on international shipping please refer to our international shipping information.

Holiday Schedule

January 15th, 2024 Martin Luther King Jr. Birthday Closed Closed Closed
February 19th, 2024 Presidents' Day Open Closed Open
March 29th, 2024 Good Friday Open Open Open
May 27th, 2024 Memorial Day Closed Closed Closed
June 19th, 2024 Juneteenth Day Open Closed Open
July 4th, 2024 Independence Day Closed Closed Closed
September 2nd, 2024 Labor Day Closed Closed Closed
October 14th, 2024 Columbus Day Open Closed Open
November 11th, 2024 Veterans Day Open Closed Open
November 28th, 2024 Thanksgiving Closed Closed Closed
December 24th, 2024 Christmas Eve Closed Open Open
December 25th, 2024 Christmas Day Closed Closed Closed
January 1st, 2025 New Year's Day Closed Closed Closed
*RLB is Replacementlightbulbs.com, Inc.

800 Burton Avenue, Suite 107
High Point, NC 27262
336-882-BULB (2852)

Order Line: 800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819

Hours: 8 AM to 4 PM EST Monday through Friday

Sales: Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims

Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures

International Orders: Large international orders that require special shipping arrangements and quotes

If you have compliments, complaints, suggestions, or help with areas not listed above please contact:

Ron Miller
General Manager