Recommendations and Complaints

Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove customer contact information or to add the country of origin.

You are the greatest!

Thank you so, so much!

Why aren’t more service facing people like you??
If only they were, this country would be a far better place to be!

I so appreciate you!

Thanks again!

Erin
Sent from my iPhone

Ron,

I received my 2, F15T-8CW bulbs.
They were well-packed and in perfect condition.
I have proper lighting again!
Very pleased!

Many thanks,

Ray
Suwanee, GA

PERFECT!

The bulbs arrived today, they are exactly what I wanted, and now I can ride my bike in the dark again.

Thanks for your help!

Ron,

   Just an FYI,  the bulbs I ordered arrived today 8-22-2024. 
Tracking showed them sitting in St. Louis for 9 days...

Victor

Note from Ron: A rare USPS Priority Mail package delay.

FYI, got the bulbs, they work great, but I would note that the SLI is slightly taller than the Century and sticks out from the fixture 1mm (not a big deal), but the Century is perfect.  You really cannot tell the difference in colors between the two bulbs and the original, but the SLI might have a slightly wider beam.

This is in reference to Kitchenaid Range Hoods.  Just for future reference.

Thanks again.

dan

Note from Ron: The above is regarding FTD lght bulbs.

Ron,

Sir, I just wanted to drop you a note and let you know how happy I am to find a product you offer. I recently purchased some MB12M5 sockets and they worked PERFECTLY for my project. I own a very minty 1985 Jeep CJ7 with only 31,000 miles on it. I wanted to replace the incandescent bulbs in the gauges and Speedometer but some of the 40 year old sockets broke when I was disconnecting them. I tried the four prong connectors that you and many others sell (your 06215) but was not happy with the fit of the LED bulbs in the socket nor with the retention force once installed into the 5/8" openings. Your MB12M5 on the other hand works MAGNIFICENTLY. I hope the manufacturer of these sockets continues to make these. I did a fairly extensive write up on a Jeep forum comparing the factory socket, the four prong socket and the MB12M5 and received good feedback. I hope you see some sales from that. I may need to pick up a few more just to have on hand for future projects. Thanks again for the superior product and prompt shipping. 

Sincerely,
Bo Ray

Dear Ron and Kat,

I wanted to write a quick thank-you note for my recent purchase of 4405 lamps.

Even though I had slight doubts on the quality in comparison to GE who don’t make these lamps anymore, I was very positively surprised.
The lamps also had an incandescent filament and not halogen, just like Kat informed to my query.
This is important for the beam quality and for minimizing the amount of stray light.

Thanks also for the quick delivery to the forwarder who arranged the international express shipping to Finland for a very reasonable cost.

I’ll be sure to order more in the future and I have already recommended you to some of my vintage disco light collector friends. There is still a lot of equipment using the 4515, 4405 and 4545 lamps.

I wish all the best for you and your business.

Best regards,
Pasi

Short story long: I would like to thank you for your impeccable service.  I have visited at least a half dozen places looking for a certain type of light bulb and ran into that many dead ends. Fortunately, I came across your web site. It was so easy to find what I was looking for, and the order was expedited in lighting fast time.  I located your business card with my package and will be holding on to this for future reference. 

In short, Thank you again! 

Ron,
I just received my speedy order from your company today. Thank you!
Also, we spoke by phone and I really appreciate all your help in finding 
the parts I needed to complete my order.
Thanks again for all our assistance!

Gary...

I just want you to know how delighted I am with the shipment indicated by the forwarded email. It got here lightning fast, and the bulbs were very well packed. They were also exactly what I ordered. I am so happy with these bulbs. Thank you!

Sincerely,

To whomever is in charge of this businss

RE Order 9P811242EA0415817

**********************************

Thank you so much for your excellent service. It’s amazing to get million-dollar customer service on (20) little bulbs.

I’ve probably done business with you before (as Sonicraft Inc), but either way, I’m keeping your card and, for whatever it’s worth, talking you up.

Very best regards,

— Steve

Hello - I ordered 10 pcs of the A1H bulbs from you, and I'm writing to let you know that I could not use them until I filed down the soldered tip and also the solder along the side of the lamp metal case.

I had to do this because the tip was longer than the original A1H and I could not fully insert the bulb with holder into the lamp holder. Also, the solder on the side bulged out too far and distorted the lamp holder further preventing it from fitting properly.

These new bulbs are for replacing the original A1H bulbs manufactured in the mid-1980s that are now old enough to fail.

I don't care how you use this information but I thought I'd let you know.

-- 

Hi Ron,

I appreciate your low-pressured assistance over the phone yesterday. I purchased a couple illuminator sockets.
This morning, I went back to your website and bought some reflector lamps for my illuminator as well. Your prices were the best I could find.

Thank you,
Tom

Fantastic customer service.  You helped me find exactly the right item I needed.  Thanks so much!  --Pat

Mr. Miller, 
I wanted to write and say how happy I am with the excellent service I received.  Replacement Lightbulbs dot com was not the only vendor with the part I needed BUT was the only one that shipped via USPS, for a fraction of the price.  For twice as much, about $18, everyone else wanted to send my order via UPS.  (I think I would be STILL be waiting for it!)  Y'all promised I'd get my order in 4 days but I got them 48 hours after I placed my order!  You and your team has earned my business and I will spread the word! 
I placed a $5 order.  If this is how an insignificant, $5 order is treated, I can only imagine how a big order is treated.  And, I look forward to placing a big order some day! 
Thank you,
Dave

Hello. I just wanted to contact you to let you know I was so pleased I found you. Lightbulbs that I wanted/ordered was sent to me within days of placing my order. Love them. Thank you. Will be ordering in the future.

Hi Ron,

Much appreciation for your thoughtful reply, One doesn't always get that-particularly from the super-big retailers-online and otherwise. Your point about the quality of the LED light is well taken. I'm in a new (for me) home and trying to balance fiscal responsibility with both the functionality and appearance of the light.

Thank you jogging my brain a bit!

Joan

Your rep was great!

I moved into this house recently. I had gone to Lowe’s to get halogen replacement bulbs for underneath the kitchen cabinets. We worked with an Employee of Lowes but what she suggested wouldn’t work so my brother looked up online and found ReplacementLightbulbs.com We called the telephone number and spoke to an older gentleman for at least 15 minutes. He asked important questions that allowed us to figure out the halogen bulbs that we needed and I ordered 18 of them. They arrived today and they fit perfectly! He was patient and gave us a lot of good information. You should be proud of this man who represents your company.
All My Best,

I can’t tell you how refreshing it is to deal with a professional business! I will be sure to recommend.

Robin

Greetings Ron Miller,

Not only did I get a response to my email inquiry earlier this week, but:

• The reply was way sooner/faster than I expected
• The reply was helpful (amazing these days)
• The reply was straight from the general manager himself

Thank you for your insight, I did have to break the brittle plastic of the G9 socket base but confirmed removal of the threaded insert of the lamp hardware. I've placed my order for a couple of the suggested replacement sockets and accessories.
The website may not look like much, but the service provided is world-class.

OG

Hi Ron - I am going to Switzerland in a few weeks; if the bulb works when I get there I will order a second one from you. Again, I am very grateful you took the time to work through this order with me. It means a lot to my 86 year old dad that we found a bulb so he can watch his old movies. Best wishes - Nathalie

Hello,

You had just the right bulb that I needed and it works beautifully.

Many thanks, 

Joe

Hi Ron,

I receive the 2 bulbs via UPS last week. Put one In the projector on the weekend. It worked and we saw some slides - and some special memories of times long ago. It was very nice as my dad and a number of other people who are no longer with us were in those pictures. It was really nice to see them again. 

Thank you for your help. 

Kevin
Winnipeg, Manitoba
Canada

Hi Ron,

Thank you for your prompt and thorough follow-up.  I do appreciate your quick action to send a replacement.

I am the original owner of this Elmo GS-1200 from about 1979 and have followed guidance from the start to not directly handle projector bulbs of any type with hands, only cloth or gloves to avoid skin oil hot spots. This does look like a vacuum leak in bulb but there also is a dark band about 1/8” in width near the end of the bulb before it narrows to the tip and I heard a pop, so may have been over voltage and then leak happened.

I had not checked the voltage before and was surprised by what I found contrary to prior experience. I saw 2.8v in “warm-up” mode, then 23.4v instead of 21.6v at low setting and 26.4v at high, clearly out of spec of 23.75v. The surprise was that my use in years past which only included about 5-10% use on high never caused a problem with two bulbs that gave full life of at least 25 hours each.  The 2nd one (a GE) died about 10 years ago and I couldn’t find a replacement at that time. Both were clear and the burned-through filament could be heard rattling as expected.

All I can think of is that some component in circuit deteriorated over time to allow over voltage drift.  So now I know not to use high anymore on this projector!

I wouldn’t have realized this if not for your helpful comments motivating me to check the voltage.

And your staff will soon have another order from me so I keep a backup on hand.  I am only an individual so needs are small, but you have earned my loyalty for any other needs that arise.  Thank you.

Regards,

Jeff

Hello Ron,

First, let me say that in a world in which virtually every commercial interaction has become emblematic of the death of customer service, you and your company are a lonely beacon of hope in the great sea of mediocrity, slipping standards, and slipshod standards.

1. You returned my inquiry with alacrity.  Despite it being sent late at night, I had a reply just after sunrise.
2. I was given a thoughtful, detailed, explanation of the situation based on knowledge and science.
3. I was given several options, all of them extremely fair and more than reasonable.

As I do not know why the one bulb failed (I have yet to try a continuity check on the terminals) I will happily accept your offer of a replacement bulb.

Again, thank you for providing service “above and beyond.”  This country needs more people like those who work in your company.

Sincerely,

Hello Ron,

We have successfully installed the lamp in our slide projector (after carefully reading the enclosed instructions)!

Thank you so much for your help during our recent telephone conversation.  We are really looking forward to revisiting our VW Van trip to Europe and Northern Africa in the early 1970s through our slides.

Best regards, Janet

Hello Ron,

Thank you Ron and Replacement Light Bulbs.  This is a feedback letter on my order I had.

The packing was excellent. Well done.

I have just tested every bulb and want to inform you that all but one functioned properly.  The one that failed was a 40A17/34/ES (SYLVANIA Energy Saver 34 WATT). This was in a previously opened box. The rest of this lot was in original unopened (glued) boxes.  The bulb was not broken nor cracked, it was an internal failure. The bulb looked odd, as if the filament had bounced around inside. Sure enough that bulb failed.

I do not ask for or expect a single bulb replacement for a 40 cent bulb.
If you could put it in "my account" that I had a bad bulb then the next time I order it will be there. I don't know when that will be since I bought so many older bulbs, but I may see something in the future and say, "ohh look there is another one of those bulbs" and order.

Thank you again.

John

Customer Service Replacementlightbulbs,
One of the lamps was defective since it had bent pins (please see attached photo). May have happened during shipping but not sure.  Knew it was a problem when it did not fit in socket correctly.  Please replace with exact type ordered.  Will be happy to send defective lamp back if needle.  Just let me know how to proceed.

Thanks,

Hello Bill,

Thank you for your purchase!

I am sorry that you received a defective lamp. I am relatively sure this did not happen in shipping. While shipping damage can happen these are well packed and damage probably would not manifest that way. We will ship a replacement today, and I have the replacement on my desk already inspected by me to have appropriate pin positions.

We do not need the old lamp back. Shipping costs more than the lamps. If you are careful in straightening the pins you can use this lamp just fine. I would grab a pair of needle nose pliers and bend the pins straight and use the lamp. Consider this defective lamp a bonus in exchange for the work you have to do to make it fit correctly.

Thanks,

Ron

Ron,
I wanted to apologize for not getting back to you sooner but wanted to let you know that I appreciate all your help in sending me a replacement lamp and also telling me how to fix the old one with Needle nose pliers.  Went ahead and straightened out the pins as you recommended, and it worked great!  Look forward to doing more business in the future since good customers service is something my wife and I value very, very, much!!!

God bless and Happy New Year,

Thank you for your concern. Honestly, the situation was rather inconvenient, but you get high praise for the way you handled it. Not only did you replace the bulb without a hassle, but you tried to help me understand what happened, and you worked to get to the cause of the problem. Your customer service could not have been better. Thank you.

Merry Christmas!

I just wanted to take a moment to thank you for the recent service you provided me.
I had a somewhat obscure, discontinued fluorescent bulb that, after about 15 years, finally burnt out.
After a bit of a search, I found that you actually had this bulb in stock.
Packaging was great and delivery was very quick.  Unfortunately, the Post Office saw it fit to somehow crush the box and completely shatter the new bulb.
One simple call to your office, and you offered to ship another bulb at no additional cost to me.
This time packaging was even better and, again, delivery was very quick.  And, thankfully, the Post Office delivered the bulb in one, unbroken piece.

It  may have only been one little bulb, but your service made my day.
So…..THANK YOU!!

Regards,

I just wanted to send a note to let you know how pleased I am with your service.  I placed my order on Monday and received today - 2 days.  Honestly, I wasn't certain what to expect as your website is somewhat underwhelming (please don't take that as too critical, just honest feedback).  So many people try scams, I was concerned that maybe I might be disappointed.  I certainly am not!

I imagine your pricing is so fair because you have a very basic site.  I appreciate that.  That said, if you endeavored to create a slightly more user-friendly site, you might achieve significant additional business.  I almost left, until I found both items that I needed.  

Anyway, my note is one of appreciation first and foremost.  And one of feedback for your consideration.  Most importantly I wish you continued success in your business efforts.

Dear Ron Miller,
I recently ordered some replacement lightbulbs for an old make-up mirror that I've had for decades. I was very pleased--and surprised--that you carried bulbs for the mirror. But what really stood out was the shipping. The bulbs were very well-packed in a box of peanuts, and arrived via priority packaging. It was quality care for the items, and quality care for the customer. Thank you very much! I doubt I'll have much need for other hard-to-find replacement bulbs, so I may not be in touch again. I wish your company a long and prosperous life.
Sincerely,
Colleen
Fort Collins, Colorado

Hello Ron,

I wanted to thank you for the great customer service. I have ordered from you guys in past years and have always been more than satisfied with the purchase experience. You have far exceeded my expectations and I will continue to refer your outfit to others. 

Kind regards,

Gabe 
 
 

I just wanted to let you know I received the bulbs yesterday. Awesome service. Thank you so much.  My husband installed it with no problem!!! Thanks again.

Your recommendation worked! The rings fit the socket threads and hold the globes in place. Plus, they’re made of metal, not cheap plastic, so when I accidentally dropped one it didn’t break.

THANK YOU SO MUCH!

Hi Ron,
Super fast shipping, arrived today and already installed the 10v bulbs!   Your company is GREAT!

Kind Regards,

Just received my order and cant be more pleased with your service Reps and the item. While it was just a couple bucks it was exactly what I needed. In fact, my elderly brother will be ordering something any minute now!
Thanks again.

Good morning. Just received my replacement bulbs this morning in the mail. I am very impressed with your packaging. I felt like a little child at Christmas almost. Thanks for the great service. Will finish my morning coffee now then install them. Thanks again and have a great day.

Sent from my iPhone

And BOOM! I got my bulbs already, Coast to coast in two days.

Magic.

Thanks, guys!

Hello Ron

Quick note to say thanks to your staff for being professional and friendly.

Ordered 2 DNE bulbs for my super 8 sound movie projector.

Received in Vancouver Canada (3000 miles from you) under 2 weeks.

Well packaged with bubble wrap and styrofoam peanuts for added protection.
Canada Post delivered right to the door.
Very impressed.

Thanks again and it is great knowing where one can get great service.

Yours truly

Dave

Good afternoon, Ron,

In case someone else asks:  your KANDOlite F4T5/BL lamp IS compatible with Yunlight’s “Insect Killer” model VL4WA (6” long), bug zapper. 

Cordially,

Great price (Walmart and Amazon were about 4 times as much.)
Great info on website about which size to get.
Very quick delivery.
Thanks.
Robert
Raleigh NC

I want to thank your company for the refund of $4.17 that the post office charged me on a delivery yesterday that I found was their error after talking to Ron Miler, your General Manager. 
This refund shows the honesty and integrity of your company in this day and age where many companies hear your complaint, and then it goes nowhere.   I will spread your name near and far to my friends
who are in need of light bulbs. 

Joseph

Hello Ron,
   Received the bulbs yesterday.  They work fine,  speedy shipping, careful packaging...100% excellent transaction.
Thank You,
Ed,
Mariposa,CA

Hello,

I've just received two projector lamps from you folks and just wanted to note how impressed I am with your packaging and documentation, especially the 'read before handling lamp' instructions. Hardly anybody else makes such an effort to provide informative support, or packs a fragile product with such care. 

Thanks very much.

Lee
Henrietta NY

Ron,
Kudos to the post office...  The lightbulbs arrived today.  That was way quicker than I was expecting.  One edge of the box was a little pushed in, but you had done a great job packing them, so they are all perfect.  And, CanadaPost didn't bother collecting taxes or brokerage fee from me.... 
So I am really pleased!!
Thanks again,

Mike

Hi Ron, 

Joe Powers here. I just wanted to thank you for helping me with my order the other day. A lot of people wouldn't have called me back to double check if really meant to order what I ordered, but you did. And I'm very appreciative of that. You don't see great service like that much anymore, so when I see it, I like to commend it. You and your company are GREAT, so I will send more business your way whenever I have the chance!

My order was already delivered today, so thank you for getting it out to me so quickly. I'm so glad I found your company online several years ago. 

Until next time.....thanks again!

Joe

Ron and Kat,

I recently placed an order with your company and simply wanted to express my gratitude. I was having a difficult time locating some socket rings; however, your website made it easy to find what I was looking for. The shipping was very quick and the items arrived perfectly.

Simply put, thank you! I look forward to doing business with you in the future. 

Ron, just wanted to let you know the bulb I picked up yesterday worked perfectly.  It’s 30-50% brighter than the old one (before the old one burnt out).  I had no problem finding the box outside your door (but I’m glad we discussed).  I see the inventory count today is 91 – down 17 from yesterday.  Looks like business is good for CLS bulbs!!  Thanks again for your help.  -Jeff, Pittsboro, NC

Hi!

I recently purchased a DFC projector bulb for an 8mm film player from your company. I read the instructions upon arrival and was surprised to read most users say the bulbs last around 45 minutes TOTAL. I couldn't believe this was the case. Still, I followed the instructions sent with the bulb and the bulb lasted a total of about 30 minutes before burning out. This is unacceptable for the $65 price I paid + shipping and would like a refund.

Thank you for your help.

Transaction ID: 48B59127US067011K

Sincerely,

Response from Ron:

Hello Bob,

Thank you for your order!

This lamp type has an average rated life of 15 hours under perfect handling and cooling conditions. Most customers get more than 45 minutes. 45 minutes is a common complaint associated with customers running 50’ reels and not cooling the lamp between reels. This lamp has no guaranteed life because with improper handling beyond the control of the manufacturer the life can be much shorter.

With rare exception every customer receiving a lamp claims that they followed all the instructions perfectly.

I can tell you that if the lamp worked for 30 minutes it was not defective and was not damaged in shipping. A damaged or defective lamp would never make it for seconds much less minutes.

The most common cause of failure in the time you referenced is failure to follow the instruction we provided that says once you turn the lamp off leave the lamp off for at least ten minutes with the fan running before you move or jar the projector in any way including turning the lamp back on.

This does not mean that short on/off cycles is why your lamp failed. There are lots of potential causes of a premature failure. Our objective will be to determine the cause of the failure or you are destined to repeat the failure to continued disappointment. If you want help determining the cause of the failure saying the lamp lasted 30 minutes is woefully insufficient to get to the bottom of the problem. Please send a clear photo of the lamp post failure with a description of what was happening at the time of the failure, before during and after.

Thanks,

Ron

Dear Mr. Miller, 

I just phoned your company's technical support for assistance in identifying a replacement bulb for an old Kodak carousel slide projector that belonged to my husband’s family. The gentleman I spoke with was both extremely knowledgeable and helpful in talking me through my questions and resolving my issues from what bulb I needed to how to replace the bulb in my projector. And, he provided helpful hints for protecting the life of the bulb as well as accomplishing my task of viewing boxes and boxes of carousels of generations of family slides.   

It is not often, these days, that I contact a company and get a person on the phone who is both polite, knowledgeable and helpful in just the right way. Kudos to your company. I will repeat this story and recommend your company to others! Thank you for the service you provide. I look forward to receiving my new bulbs from you.

Sincerely,

Hi Ron,

Just wanted to share my thanks for your quick service and very reasonable pricing on some hard to find bulbs. I looked all over the Internet for some little automotive bulbs for an old style European headlight and only found them in Europe with 6 weeks shipping, or for $42/each with 2 week shipping here in the States. You had a cross referenced bulb for $5/each with reasonable shipping and they showed up in 3 days. 

I will be sure to share your website with all my car group forums! 

Thanks again and have a nice week,

Karl

Hello,
I ordered by phone a pair of victory infra red halogen bulbs on 3/03/20. Beleive I spoke with Ron. I'm sending this note because I am very pleased with all aspects of that purchase. First, you are very knowledgeable about the product, knew exactly what I was requesting. Secondly, your price, even with shipping was about 10 times less than Amazon and other vendors. Third, the product arrived undamaged, perfectly packaged for the cross country trip, and arrived 2 days after my order. On top of that they were the correct item and work perfectly. All I can say is WOW!! What service!! Very uncommon in this day and age. I'm impressed. Thank you very much for being professional in your business.

Terry
Hatden, Idaho

Hi Ron:

i spoke to you the other day about an old Kodak projector bulb, and you helped steer me to the right one - CLS/CLG 120V 300W Lamp .  It arrived today, very fast delivery, with excellent instructions, which I followed and actually learned something.

Projector is up and running.  I just need to find a 5 inch 8mm reel and we are set to go.  Films from the late 1930's.  Family films.

So many thanks for your excellent service and advice, and I will be bringing all my old bulb needs to you.

Merry Christmas to you

Best regards

Rick
Snohomish WA

Recently found a  (discontinued) bulb for my makeup mirror on your site…then needed a ballast and you had that too!  Placed the orders and had the items in 2/3 days.  Awesome service!  Very well packed (no broken bulb)!!  There aren’t enough good words about this company’s customer service.
Thank you,
Susan

Dear Ron:

Thanks so much for your assistance on the phone on 05/03/19 at around 4:30pm ET.

We DID have Dawn dish soap and I cleaned both DAT bulbs that I have with cloth and water, dried carefully, NO fingerprint oil.

The projector is a Sears Whisper-Matic-IV #837.98760 probably purchased in the mid 1970's (I'm OLD).

Is there any market for these units? I'm almost finished dumping about 4,500 35mm slides and hate to junk the unit, but won't have any use for it IF I convert the slides to DVD's.

So kind of you to walk me through my perceived problem and discover it was my error of not securing the bulb properly.

Best wishes,

Bill, Bonita Springs, FL 

Ron's Response:

Hello Bill,

I managed photo labs for 20 years. I remember people transferring their film and slides to video and trashing the originals. I can tell you that the people who kept their film still have a good product and the VHS tapes are not good anymore.

You may notice that if you go to buy a computer most computers no longer have DVD drives. DVD is essentially obsolete, there is just a lot out there right now.

I personally recommend that you keep the slides and projector as someone will appreciate it later. You are getting this advice from someone who has too much stuff. There is value in downsizing, I just have not adopted the strategy.

As far as selling the equipment a lot of people looking for an old projector to view their movies and slides look on eBay. I am sure there are other sources but I do not do the best job of keeping up with trends like this.

I am glad you were able to complete the job with the lamps you had. The lamps are quite expensive now and getting every hour we can out of existing lamps will create a happy person at some point in the future who was able to get a lamp.

Thanks,

Ron

Hi Ron,

Good news the socket rings fit!

I gave a couple to the apartment complex maintenance mgr along with the company business card.

Hopefully, this will create additional business. They have over 1,000 properties across the USA.

Thank you again for all your help!

Best regards,

Hello Ron,

I just wanted to let you know how much I appreciate to have found a quality business like replacementlightbulbs.com. It is refreshing to see a business operate with honesty and care for customers. I had spent a fair amount of time trying to locate FC11T4/865 bulbs, and I kept coming up with companies selling these at very high prices, Amazon selling one for $15.00. I finally discovered your business and the price was $4.95 plus a reasonable (and fast) shipping. I have built my small business on the same principles your company has. Great customer service and products at a fair price. I will certainly do business again with replacementlightbulbs.com!

My best regards,

Hi Ron! Just wanted to let you know I received the replacement light bulbs for my Avon Snowman. They got here so fast! I can now enjoy it for the New Year holiday! 
Thanks,
Joan
Happy New Year!

Thanks so much for the very fast service this week.

I had been looking for headlight bulbs for my antique Wheel Horse 520HC tractor, and found my usual sources for such devices wanted a king's ransom for them!

Sticking "Wheel Horse Headlights" into my search engine *(startpage.com) found your company on the first page.

I was amazed at how fast they came, and they fit perfectly.

Needless to say, you're now bookmarked for future reference when I need bulbs or vacuum tubes again. (I rebuild antique radios!)

Thanks again,

Sparrow

Dear Ron,

The knowledge you shared about CRI in your email today helped me tremendously. I've been "stuck", unable to make a final decision about having my lighting fixture repaired (halogen) (because of the logistics) or moving on to a new lighting fixture, one with an LED strip, which, when it fails, you have no recourse but to dispose of the entire fixture, a rather disturbing new development.

Now I am definitely going to make the effort to get it repaired with the sockets you provided to me!

Thanks so much, you really made a positive difference!

Ron,

I received the ballast and installed.  It’s a perfect  fit and replacement.  My mother in law thinks I’m a genius.
Thanks for your help.

Regards.

Ron,
Great news! The two replacement bulbs came with intact filaments. My boys will be able to enjoy revisiting their childhood through beautiful slides projected by your quartz bulbs.

I am grateful for your rarefied service and product.

Regards,
Jim

Hello Ron,

Items arrived today(Monday 22nd) exactly as described and perfect fit. Hope you can see now why were so keen on getting out of Europe (Brexit) nothing seems to work right with them.

Thanks Ron,

I installed the replacement bulb yesterday and it works great. I appreciate your patience with me and the technical information you gave me. Thank you for the replacement and I wish you the best in the future.

Sincerely,

Hi Ron,

This is fantastic news!

I have just placed my order for a dozen.

Thank you so much for your patience, perseverance, and amazing customer service these past 4 years to mfc’er this item. Just an FYI, the original sample that you sent me is still working fine (high quality).

Warmest regards,
Paul

Ron,
I recently bought a projector on eBay - a Chinon 4000GL. It was in very good working shape according to the seller...except when it arrived, the bulb was burned out. I was upset at first so I started looking around for a replacement. Don't know if you're familiar with it or not but there's this thing called the "internet" and like Alice's Restaurant, you can get anything you want.

Well, I came across a site called replacementlightbulbs.com and decided to check it out. After all I had looked at a number of others but didn't qualify for their mortgage for the CXL bulb for my projector.

I was quite surprised when I saw the same bulb on replacementlightbulbs.com for a fraction of what others were selling. Gotta admit, I was a little skeptical at first so I read a lot more. Did you know some sites actually have more than a first page? And they have other informative information on them..like yours? Wow! What a surprise!

As I was 90% ready to order from you I noticed a click to a page, of all things, jokes! Now I knew you were in N.C. so my initial thought was, Oh boy, a Southern conservative site  that might try to get my Yankee dollars...probably run by a stereotype southerner. After reading further (the jokes) I realized that I didn't really care if you were a conservative or liberal...just that you had to be an ok guy to set up a site like that.

So with credit card in hand I purchased a replacement lamp for my projector from you  And dang, what do you know? You had the gall to send it Priority Mail! Not only that but ordering it on a Friday you or your staff actually mailed it that afternoon. What are you really, a good old liberal businessman at heart (no offense intended)? And to add to my surprise, I got the darn thing the following Monday! Two days? You tryin' to start a new trend or something? Don't worry, I won't tell any of your competition!

Well the bulb works. It didn't explode or melt or whistle Dixie. It just worked and today that's something. If you keep this kind of service up I just may have to order from you again! Actually I'm going to get another CXL from you. I just want to know the difference between Ushio and Dr. Fisher other than 2.39 American.

I hope you understand this is all  tongue in cheek and I'm really happy with your product and your site. Anyone who can put some of those jokes on his site can't be all bad, even if you're a southern "gentleman?" LOL!

Thanks for the fine product and excellent service.

Illumin-atedly yours,

Bruce

BTW, I've been playing with computers since 1966 and been on Al Gore's internet since 1969 with a 30 year stop-over in scientific optics (telescopes, lasers, satellites optics, etc.)

Hi Ron,

I'm going to put in an order for some projector bulbs (and thank you for having all the kind I need for our old
projectors!), but I want you to know that you're missing my family's favorite light bulb joke:
How many Jewish mothers does it take to screw in a light bulb?
None. "That's okay...I'll just sit here in the dark...."

Margie

Dear Sirs

Thanks so much, Ron.  I really appreciate your prompt reply.  You are the "best" in customer service and I really appreciate your great prices on the replacement bulbs!

Blessings,

Rosemarie

Note from Ron: Here was our reply.

Hello Doris,

Thank you for your kind feedback!

I am sorry you received a lamp that does not work correctly. We had these custom manufactured so all the lamps we are selling are from the same batch. This is the first batch we ordered.

I appreciate the cross reference to the equipment using the lamp. Adding this information to our website may make it easier for customers to find the correct lamp and help us sell more lamps.

You should not have to pay for a product that is damaged or defective. Normally I would send a replacement but if you probably are not going to use the lamp I am happy to refund for the lamp. I sent your receipt to Sales asking them to refund for one lamp.

Thanks,

Ron

Hi Ron,

Ron,

I talked to you earlier this afternoon about replacing the lightbulb on a Verilux lamp. You  suggested grinding the tabs on the outer edge of the small oval on the base of the replacement bulb. It took about a minute and works very well. Again, thanks for the help. You are the epitome of a great businessman.

Bob

I just want to commend you on your excellent web site. I was able to select a ballast to replace my CFL floor lamp ballast and even match the colors for the wiring of the ballast. Very well thought out on your part. Thanks!

GS

Hi Ron,

I ordered 12 bulbs on 11/5/17 and was worried about breakage in transit. The Priority One box arrived today 11/9/17, and I have to compliment your packing department on a job well done! The 12 bulbs were rubber banded together in the center of the carton in their own individual boxes, surrounded by peanuts on all 6 sides, and topped off with bubble wrap. The carton was bashed in on one of the corners, and I was sure there would be breakage inside. NOT SO! Keep up the great work!

A satisfied customer – Carol

Hello Ron,

Dear Ron,

I just received my order of 1178a bulbs. I wanted to thank your staff for packing the bulbs very carefully, even for my order of 10 bulbs. They have arrived safe and sound all the way in Australia.

Thanks very much
Mark


Hi,

I would like to compliment your sales and customer service areas.  I had a really hard time finding a replacement bulb for an old spotlight I have. No stores around me had one. They all offered me a 50 watt or 75 watt replacement. The original bulb is 100watt, so why would I want to go dimmer.  Anyway, after no success at my area stores, I searched online.  My first choice wasn’t the best choice. The website showed my bulb “in stock”, but after waiting a week without getting a shipping confirmation, I called the company and they told me it wasn’t in stock.

Long story short, I saw your company carried the bulb. I called just to make sure it was in stock, and it was.  So I went back online and placed my order. Ten minutes later I received a tracking number, and 2 days later, the bulb was delivered.  That is the best service I have received in a long time. You are now my goto company for bulbs, you won me over.

Meanwhile, im still waiting for the other place to get back to me. I placed that order june 29th and still haven’t received it , or even get a tracking number, yet there website still says its “in stock”

Thank you for not being another company like that.

Dave

Thanks  for your excellent support and the heads up on the lamp availability.  I am very fortunate to have been advised by someone with your experience and caring!

All the best,

Tommy

I want to send you all a huge THANK YOU  for the speedy delivery of my replacement lt. bulb for my magnifying mirror that was 8 years old. I was so afraid that I would have to totally replace this mirror and then have to pay in addition for someone to come in an install it. This was an expensive mirror and Beth & Bath had assured me that I would be able to replace the bulb when it died but when the time came they would not offer any help.  I cannot tell you how many companies I contacted about finding a replacement bulb and you guys really came through for me. I thank you so much for your professionalism and the pride you have in doing a good job.  I will definitely refer you to all my friends.  Maggi

I LOVE you guys! You have made my Christmas brighter, literally and figuratively! I have been searching for this hard to find lightbulb for the up light in my ceiling fan for well over a year. After being sent candelabra lights bulbs and Christmas tree bulbs all of which I could find locally and being brushed off and left hanging, as I know this is not a big money making order, your people responded to me immediately, kept up the correspondence and found the bulb I needed. Within a 24 hour period. I am amazed and delighted! As far as I am concerned, you are the ONLY online market that stands behind what you say, that you can find the “hard to find” bulbs, but most importantly, you WILL DELIVER!!! Thank you thank you thank you!! And a very Merry Christmas to you all.

Nancy

Ron,
You're the best!

Thanks so much for a fast and detailed answer, via phone and E_mail.. The document is a great reference. My client may not have chosen the best lamp for their application. Now I can point them in the right direction.

Thanks again,
Happy Holidays
Paul

Hi Ron,

I want to thank your company for doing such a professorial job on my order for Ballast FML27 27W.

It came very quickly, was less expensive then Amazon, and you supplied instructions.

I was very happy with the transaction. It was better then most Internet transactions.

Thank you.

Ed
Ansonia, CT

Hi Ron,

Ron,

Thank you for all of your efforts! Customer Service must really be your middle name!!

I will retire the old unit and check the market for options. I will also take-up your suggestion about engineering a fixture to handle something from the current inventory of manufactured bulbs. First, I will check with a geologist about short-wave and long-wave band requirements for mineralogy and work from there.

I will drop by your end of the web for my bulbs, though, when the thought and engineering are completed.

All the best ....

Mike

Ron,

Ordered 2 lights bulbs from you just a couple of days ago for my wifes' favorite fiber optic Snowman.... Got them today.
Great job and I will recommend your company...

Thanks again,
Steve

Hi Ron

Wanted to let you know the bulb you recommend works great. My little Christmas tree is ready to go. Have a great new year.

Gene


Hello Ron,

I just wanted to thank you for the great service I've received while placing a small order with your company. The transaction was fantastic, and the turnaround time on the order really blew me away.

You guys are doing a great job over there, and I appreciate it.

Thank you,

Marco


The bulbs I ordered, Cat # 2330 came today.
VERY disappointed with the cheap china bulbs.
Had you indicated they were made in China, I would have shopped elsewhere.
Steven

Our response to Steven's complaint

Hello Steven,

Thank you for your purchase!

I am sorry that you are disappointed. At the moment most light bulbs are made in China. Stop in Walmart and pick up a GE light bulb and light bulbs that were long ago made in the USA, a few years ago made in Hungary are now almost all made in China.

I have no notes complaining of the quality of the 2330 lamps made in China. China like anywhere else has some of the best and worst manufacturing in the world. We carefully select manufacturers that produce good quality. The products we have had the most problems with from a quality standpoint are GE products made in Mexico.

Is your only complaint that they are made in China or is there a quality issue that you can quantify for me to put in my notes?

Do you know of a source for this lamp that currently manufacturers this lamp outside of China?

If you are willing to purchase a manufacturing run and know of a source you prefer to make the lamp we will be happy to put that together for you.

Most customers are excited that we took the initiative to have the lamps manufactured and that they can get the lamps at all.

Please return the lamps with a request for a refund. We do not charge a restocking fee and we do not require an RMA number for returns.

In the future should you be sensitive to the country of manufacturer we are happy to check the country for you. We cannot usually choose the country of manufacturer but upon request we will be happy to look at the product and report back to you before you make your purchasing decision.

Thanks,

Ron



I just wanted to give you a big "thank you" for the bulbs I recently ordered. They fit my daughter's lava lamp perfectly. For nearly a year I searched store after store but could never find the right type and size of bulb, and then I came across your website and hit the jackpot. The shipping charges were a bit pricey, but the bulbs were reasonably priced and the service was so fast that I received them within 2 days of placing the order. Thank you so much!

Andrea


Thank you for the great service and great selection of bulbs. I didn’t think i’d ever find a replacement for some incidental lights i bought in L.A. in the 1980s - but after using the specifications on your site i was able to judge the oddball replacement and they work great.

what did we do before the internet??

have a great day!

john


Hi,

I recently purchased and quickly and safely received an order of 4 FE-US-30/5000K Longstar lightbulbs. Thank you. I have just opened and tested each bulb against my existing similar bulb. I was happy to find that all worked upon first use and color was comparable to my existing product. Testing each on the same fixture, I found that one bulb has an audible hum. I tried the humming bulb on my other fixture and it continues to hum.

Is this bulb defective? What would you like me to do with it?

Thank you,

Christina

Note from Ron: We contacted the manufacturer and they are sending a replacement. We do not yet know if this will cause a premature failure but we are sure it is irriating so not acceptable. Sometimes a hum in a lamp can be a normal by product of dimming for example but the above is a fluorescent lamp that is not being dimmed and should not make a noticable humming. It is an electronic device so it is not perfectly silent when in operation.


I received the replacement ballast on Monday 7/6 for a 60" Full Spectrum Floor Lamp that fail last week. The new ballast was smaller then the original, but fit in the compartment with a little modification.

I just wanted to thank you for the quick shipment and I will be ordering a spare ballast as a backup for the other lamp.

Thanks

Norman

I have a 1937 packard and the headlight bulbs I just purchased were perfect. Thank you so much, I will spread the word. Sincerely Tim

Hello Ron, thanks again for the continued support through your kind and detailed correspondence.

Just wanted to take a second to let you know how pleased I was with your service.

As a new customer, I had no idea what to expect. I was pleasantly surprised at the rapid turnaround and shipping of my order and they arrived on Friday the 3rd (only 2 days later). That's faster than Amazon, on something they didn't stock, and you folks are obviously doing a lot of things right.

I'll be ordering from you again. Great Job.

Will
Bothell, WA


Hi Ron,
Greetings, I am impressed by the way you handled my order, I got the bulbs, in good working condition and within 4 working days, I should have included the bulb for my projector lamp but I forgot to order it. Anyway thank you very much I will recommend you to my friends that will be needing bulbs not available here locally.

Bob


Ron, thanks again, the light works as you directed!

The first light had only two wires going to the light socket, I had to run 4 wires to the socket outside the post because there was not enough room to put them inside, looks funny but functional!

The second light was straight forward, all the wires were in the center post and all I had to do was replace the ballast and it works fine!

Thanks again, first class service!

Bill


Hello,

Thank you for the receipt. And double thank you for having this very hard to find NOS neon bulb. It's for my late '50's tube tester. Actually, it's as old as I am.

Question.........at the bottom of the receipt after the receipt number is "Cupcake". I'm curious, what does that mean ? I like cupcakes, do you too?!

Regards, Mike


Ron,

I received the new sockets, installed them and…… they worked perfectly.
Thank you so much for your help in having these made up for me!

Cory


Greetings: I recently ordered a CH40-120B FML 27W ballast to replace the one in my computer desk lamp. I just wanted to let you know that I was pleased with the entire ordering process. The item was very well described, well packaged, well documented, and promptly delivered. I would be more than happy to refer those in need of these type of items to your company.

Sincerely,
Dennis


Ron,
Thanks for the quick delivery of an Osram P-VIP 230W/0.8 E20.8 today.
I called in the order yesterday afternoon, very helpful over the phone, and VERY helpful to have projector back up and running today.

Will purchase from you again, and will recommend to any and all who need specialty bulbs.

Dex

I just wanted to send a quick thank you. I have a rather old lamp above my bed that apparently uses what I found out to be somewhat weird bulbs. It had been working perfectly almost nonstop for years, but last month one of the bulbs started flickering and burned out, and then about 2 weeks later the other and final bulb did the same. So I just assumed I could find new bulbs for it, but lo and behold, they were not as common as I would have hoped, definitively not a Home Depot item for sure. I basically came to find out that on the whole of the interwebs there was but one purveyor of such an item. ReplacementLightBulbs.com. So I quickly placed my order for 2 of these bulbs, and within a week sitting in my mailbox was a wonderful little package that will allow me to see in the dark once more.

So....I thank you for existing, and I thank you for stocking
CF13SE/865-2G7 Compact Fluorescent Lamp

Jaydee


Ron,

I received my new lamp and now my beloved Digital Projection Mercury HD is back on the ceiling and throwing a wonderful picture. I will need to recal the projector once I get about a 100 on the lamp.

The packing of the lamp was outstanding and I received allot quicker than I thought I would. I look forward to doing business with you in the futurer when I need a new lamp and counter reset.

Semper Fi

Andre

USMC Retired


Ron, I'm Jerry Brownlee and I have been a recent customer of your company. On or about 10/02/2014, I placed an order for a CH40-120B ballast and a SC-221 socket to repair a floor lamp for my dad. Parts were shipped THAT DAY. Your team is definitely doing something right. The part fit and the instructions were sufficient to make the repair a no-brainer. I salute you sir for a job well done. Please pass along a big "thank you" for helping me out. Jerry ​


TO: SUPPORT@REPLACEMENTLIGHTBULBS.COM

Thank You for your excellent assistance with our Bell & Howell FML27W floor lamp restoration. Your CH40-120B ballast we purchased from you worked perfectly. The wiring information you included made the project take care of itself. Total time was about a minute or 2.

Thanks again for having this module and info available to bring an excellent lamp back to life.

Best Regards,

Chuck
San Jose, CA


Hi Ron,

Lamps are received. Everything's ok.

Thank you for great service, keep up the good work!

Med vänlig hälsning / Best regards,

Philip

Sweden


Dear Ron:

The bulbs for my Eumig 8mm Projector arrived to day. THEY FIT!
After searching for several years for these bulbs you have ended my search.
What a wonderful service you have.
Again many thanks.

Sincerely,

Allen

Great Service

I just wanted to thank you for the prompt and great service in getting a ballast to me.  I just got it in the lamp-- It works.  Thanks again.    

From the other side of the mountain,  

Debra 

Hello Ron,

I just wanted to tell you that I received the bulbs today, and they fit perfectly in my lava lamp.

I’m very happy with my purchase, and from now on, I’ll go to you first for my light bulb needs.

Thanks,

Marc

Hey Ron!

Hi Ron,

I felt compelled to write again and say 'thanks' for the earlier reply. You're old school, like I am, from back in the days when providing good service was important. I really appreciated your reply. You don't see much of that anymore. The world was more pleasant back then.

The floor lamp in question belongs to a neighbor, an elderly lady. I wrote her a little note telling her that if the lamp was important to her, I could rewire it, but if not, she should probably replace it. She told me just go ahead and chuck it.

Anyway, thanks again.

Best Regards,

-Steve G


Very impressed!

Ron

Ron,

I wanted to get back to you….first, let me say that your customer service is exemplary. My niece and I spent 3 hours going through the slides by holding them up to the light and sorting through those that we will convert to DVD. As a result, we will not need the projector to work. Thanks again for all your assistance and if you ever need a customer service reference, please let me know.

I just ordered a couple replacement hard to find fluorescent bulbs last Thursday for my desk lamp and got them already! You guys are amazing! Thanks so much

Best Regards,

Bob

Hi Ron,

When I took apart the light fixture tonight I found that I had dislodged a connector in reassembling it yesterday, disconnecting the yellow circuit. This, I suppose, did give the same indications as a bad ballast, but it was really just a knucklehead mistake on my part. You were right in having me test all the basics first, but I saw the problem as soon as I took it apart, and reconnected the wire. Everything works as advertised now!

I want to thank you for the level of attention you gave me in my problem. It's surprisingly refreshing to see this sort of customer service these days, and you saved us both a trip to the post office!

Many thanks,
Karl

Just wanted to let you know that I am very pleased with your service. My bulbs arrived sooner than expected and work perfectly!  HarrietAnn  Wilmington, Delaware    Sent from my iPhone  

Hey Ron,

I was actually being a bit facetious about the discount - your prices are great.

I think the 100W lamps will be fine. I'll place an order for a dozen.

My sincere thanks for all your efforts to assist me. I'm afraid I shun social media, so I cannot "like" or "pin" or post a "twit" about your company. But if it is of any help, I can offer a testimonial:

"replacementlightbulbs.com is THE place to go for light bulbs. The staff there will do whatever it takes to find any bulb you may need. Orders are handled quickly, and the prices are simply the lowest. Great service, quick delivery, best prices - why go anywhere else?"

Kind regards,

Roger


I am very pleased the way you handle the business and product works without any problem.
I kept your business card for the future need.

Thank You

Brian


Ron -

Special note from Ron: If any seller of products gets a purchase order from Zigma Supplies using 210-598-9455, cell 210-316-9933 and email magda@zigmasllc.com please be warned. They provided us with a purchase order on September 12th, 2012 and as of October 1st, 2013 they do not reply to emails, phone calls, mail and ultimately have not paid the $449.49 they owe us. They seem to be an importer ordering products in the USA and delivering them into Mexico. They had us drop ship to an address in Laredo Texas and bill them in San Antonio Texas.


WOW !!! RECEIVED ALREADY .... YOU GUYS ARE AWESOME !!! loved the website and jokes...Please thank all your staff and service people...youROCK !!! Anne from Idaho

Thank you for your help. I was stuck until speaking with Ron, who helped me identify the correct bulb for a Kodak projector from the 1930's. It is working like new!


Hi, Ron, Pat here. I received my 3 bulbs today. They are perfect! Thank you SO much for all the time and effort you put into getting me these. I didn't think that kind of customer service still existed in these days!!! Happy New Year. Regards, Pat


Firstly, Happy New Year !!! Just a moment to let you know that your web site as a whole, easy tonavigatehowever, the detail placed in the explanation, description and tips on what to be careful of are the best I have ever seen for an internet store front. I will do ALL my lighting and light electrical needs shopping from your site. So thank you!!!

Just like to thank you for one of the best internet transactions i have ever experienced..everything very profressional and just done right !! thanks buzzy


Mr. Miller,

If you knew the few days I have had dealing with eBay and PayPal... My life has been, pardon the term, hell! Your company an American owned has turned all of this around!

I had given up hope on being able to replace my bulb in the projector and enjoy my movies until running across your company in a search. It was so delightful and reassuring to be able to CALL and talk to someone on the first ring. As well as selecting my light bulb through a very well spoken lady named sheena I believe. Thank you for providing the service your company does and having wonderful staff for customers to interact with. I look forward to receiving my product in a few days and as well when this bulb runs out I definitely know where I will look to for another.

Thank you again!!!!

Sincerely
Adam


Thank you so much for carrying the right light bulb. Grandma always had this beautiful cardinal that lit up and the wings would change colors. She died at the age of 92 and left us her cardinal. Last Christmas the light bulb quit working. I have tried for a year to find the right replacement. Finally just in time for this Christmas I found your company. Thanks for delivering it in such a timely manner. The cardinal is now in the living room, all lit up for the family to enjoy.

Virginia

Ron, a thousand apologies Sir. It was a fuse, you were correct. The bulb is working great. I will dance at your next wedding! lol. Thanks again, and I will use/recommend your company always. By the way, where is High Point, NC? Any good cabins for rent on a river or lake? Signed, Grateful.


Hi, my name is Joe and I'm in Pahrump, Nevada. I just recently ordered a new lamp for my TV and your help and service was the very best. Your associate was the only person who knew that the letter "h" after my part number was critical and the part was here fast and perfectly packed. Thanks for great service and we'll make it a point to recommend your company and buy all future bulbs from you. Thanks again Joe


Shenna,

I received the bulb yesterday. Thanks so much for your help. Your customer service is awesome!

Bob

Hello:  I would like to thank you for the "GREAT SERVICE" & "GREAT PRICES" it was a pleasure doing business you.  Sincerely  Thomas

Dear Ron,
Thank you so much for your prompt and very kind reply. The package indeed was delivered thirty minutes after I sent you this panicky note.
One more time it was an extreme pleasure to deal with you, I am tremendously grateful for your service and, waiting for all my bulbs to burn out so I have an excuse to contact you again,

My very best regards,
Best wishes,
Leyb



Dear Ron,

You are such a nice person! You've not only made my day, you've made my month! I would love to order all 57 of the GE 15W S14. How can I go about this? You have already done so much for me I can't ask you to do this for me. I just wish I had more than gratitude to offer you.

Many thanks,
Heather

Ron,

Thank you for promptly mailing my order of halogen lamps, including two for a Kodak Slide Projector, earlier this month. These arrived in good condition at the back door, delivered by the US Postal Service. I look forward to future purchases from your company, when light bulbs around here go out.

John

Replacementlightbulbs.com
800 Burton Avenue, Suite 107
High Point, NC 27262
336-882-BULB (2852)

Order Line: 800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819

International Orders: Large international orders that require special shipping arrangements and quotes
in@replacementlightbulbs.com

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