ReplacementLightbulbs.com-Customer Feedback, Compliments and Complaints

Recommendations, Complaints and International Delivery Times

Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services and reports of international USPS Airmail delivery times. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove information not related to the compliment or complaint, to remove contact information or to add the country of origin and associated delivery time.

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I wanted to express my appreciation to you for your promptness and effeciency in notifying me that my previous order was not the correct replacement bulb and directing me so quickly to the proper one.Thank you!

Hello,

Today 10 january 2006 I have received your parcel.

I have only had to pay 10 euros (+- 11,5 USD) for customs duties.

I'm very satisfied .... fast delivery .... no outstanding customs charges.

Even with the charges, a FEL lamp is sold 47 euro (+- 52 USD) each in France or in Belgium + shipment inside belgium......

Thanks and happy new year

Bernard
Belgium, 5 working day delivery

You really know your products! Your site is extremely helpful and so are you from the way you help calculate shipping charges to help save cost for the customer. I had to buy from you because the same bulb here costs USD 59 per bulb! Kelvin-Singapore

Good Morning Ron,

I received the light bulbs, all set

Thank you very much , it actually took abour 10 days

Have happy holidays

Ioannis...Greece

HI Ron

thank you very much for your service i got the light bulb today it took only 6 working days to get here it was the right goods and size have amerry christmas a happy new year.......Abdul, Canada

Hi Ron, Thanks for the get deal it almost 400% cheaper than the suppler of

the light generator per bulb Scott

Hi:

Just a short email saying I am totally happy with the service I've gotten with ALL my orders over the past few months with you. While I am not a high volume buyer, I will be buying ALL my future light bulb needs with you.

Your service is very fast and the bulbs are very reasonable in cost.

Best wishes!

bob

Ron,

Lamp arrived yesterday 28^th November. I’m yet to test it, but all looks in order. 9 days all up or about 6 working days. That’s very reasonable. Thanks again for your service. Engenders confidence in transacting globally when dealing with professional operators of integrity such as yourself.

JOE

Brisbane Australa

Hi Ron ,

The package arrived at my Sydney home - in Australia- taking only six days.

All arrived in good order , very pleased with outcome thanks .

Will do business again in near future , a great service to the industry .

Regards ,

Marshall

Hi Ron!

Just wanted to drop you a quick note to tell you how impressed I am with our recent transaction and to express my thanks.

2 weeks ago, I purchased three EJL bulbs from you. They arrived in record time and free from damage. As an eBayer, it was an easy purchase for me using PayPal, which you appear to have mastered, as it provided me with confirmation.

Your website is one of the best I've seen. I appreciate the massive effort that you must have invested to provide such thorough information about each bulb, and all of the technical info that you posted for the convenience of your (potential) customers.

In addition, your inventory is unimaginable, and your prices are fair and competitive.

I hope your business flourishes, as you deserve every penny you make. As for me, I'll be sure to direct any future purchases to you, and wholeheartedly recommend you to anyone who is in the market for replacement bulbs.

As the retail worldissteadilydegrading (i.e. massive chain stores with cheap,unmotivated help),it is refreshing toknow that there are people out there who know their products, know how to conduct their business and are committedto providing service that exceeds the expectations of their customers.

Many thanks again Ron!

John

Milford, CT

Hello Ron.

Many thanks for yours lamps , I received them and the pakage is ok . thanks for your serious and for your speed.

Bests rergards

Jean-Pierre
France

Thanks Ron!

Much appreciated! I've never experienced such great customer service :)

Dawn

Order arrived today. Lamps look to be in excellent condition.

Thanks again for your speedy and courteous service.

Cheers
Steve
Canada (one day less than two weeks to deliver)

Dear Ron:

This is to inform you that the package is already here in my lab.

Please receive my gratefullness for all your help.

Sincerely yours

Prof V
Venezuela

Hello Ron,

You dont believe it,but the lamps just arrived by post.They are really nice and carefully packed.I only had to pay $ 50,-- But that happened before. I am very glad with the lamps and I am very sorry for you.You did your job and had to spend a lot of time answering my emails.Thanks a lot,

Peter

The Netherlands

Hi ron, I got the lamps. thanks for the fast action, I´m quite sure this

wasn´t the last order. best wishes jürgen
Germany

I placed an order over the phone a couple month back and had great customer service.I use these bulbs for two inteligent club lights but they keep blowing the bulbs. It's not the bulb but at you now have a repeat customer on your hands.Thanks you for such great service, and timely delivery.

Matt

Ron :

Muchas gracias por vuestro envío. Recibí conforme mi pedido y en perfecto estado.

Atentamente :

N.Bravo E.

Hi Ron,

The bulbs arrived safetly thank you.

Regards,Richard.

PS. I will surely recomend your company to others.

Again many thanks.

Canada

hello Ron,

My order arrived today with no problem,

I confess that I was a bit scared concerned the shipping

thank's a lot

It's a pleasure to make buisness with you

Daniel
France

Hi Ron,

I just wanted to write and thank you for your help in choosing the right bulb and mailing so quickly. I have searched all over town and couldn't find that bulb for my fiber optic village. I'm so glad that you have it! I will definitely be doing business with you in the future for the other lighting items I will need.

Thank you!

Lisa

t y v m it isn't often that you run into a seller who is concerned with

consumer's best interest. i app reciate it vey much ron

Dear Ron,

Just to let you know that the package arrived safely, in good condition, yesterday morning, so my husband was able to get on with the task he has set himself of editing our films in preparation for having them put on CD.

Thanks for the service. Hope we can do business again soon.

Regards,

Olga
(England-one week delivery)

Received the bulb promptly and it actually worked.

Thanks for your assistance!!!!!!!!!!!

Neal

Hello Ron,

Just wanted to let you know that I received my lamp today and it works great. No problems. Thank you for your excellent customer service!

Happy holidays,

Jeff

Brilliant - arrived on 25 August and works fine and saved me NZ$33.

Many thanks

David H
(New Zealand-four working days)

Hi I Received the bulbs 2 days ago, thanks for the great service. Look

Forward to future dealings.

Thanks

Uma.

(New Zealand-four working day delivery-shipped on a Friday, delivered on a Wednesday)

Hello Ron,

many thanks for the bulbs, I recieved your package yesterday the 15th, less than a week after you sent it...fantastic!

Rgds. Heinz

Switzerland

RECEIVED THE BULBS ON SATURDAY. THANK YOU FOR YOUR HELP AND A SMOOTH

TRANSACTION.

Gabe

Ron,

Hi again! I just wanted to thank you again for helping us out with the Fiberstar bulbs this morning. Your knowledge was immensely helpful and you were just a pleasure to deal with!! You really helped us get out of our bind!

Thanks again,

Annette (The caller from Maryland)

Hi- Just a quick note to let you know the blub arrive yesterday and works perfectly. Thanks very much.

Sam

Hello Ron,

I've just gone back home after summer holydays and I've found your bulbs in

my mailbox, well packed and in good condition.

Thank you again.

Kind regards

Georges

France

THANK YOU SO MUCH FOR YOUR HELP I WILL SEE WHAT I CAN FIND OUT. I BOUGHT THIS LAMP THRU SHARPER IMAGE, BUT HAVE BEEN UNSUCCESSFUL TRACKING IT DOWN. YOU ARE GREAT TO ALWAYS RESPOND. I WILL TRY TO GIVE U MORE OF MY BUSINESS. CHRISTINE

THANK YOU SOOOO MUCH FOR THIS INFORMATION. YOU ARE ANSWER TO MY PRAYERS!!! HERE'S HOPING THEY WORK. I AM REALLY EXCITED TO GIVE IT A TRY. THE CHANDELIER IS BEAUTIFUL IN MY ENTRY, BUT NO GOOD WITHOUT LIGHT. THANKS FOR YOUR PROMPTNESS. SINCERELY BETTYE

Thanks for your reply, very nice dealing with you. Equivalent lamps cost four times more in europe! Good stuff. -Oskari

Hi Ron

I received the bulb within 4 days! that's what I call service.Many thanks

Tony
England

Ron,

Thanks for the rapid response. You may be sure that I will recommend

ReplacementLightBulbs.COM to my friends and colleagues for their future bulb

needs.

Bob

Ron,

I spoke with you Monday about a DJL bulb that I ordered from you, which I found to be bad. I got the new one that you sent to replace it and wanted you to know that all is now well. Thanks. I especially wanted to take a minute to thank you for the professionalism that you showed when I first called you – I was expecting to do battle! It was so refreshing to have a business person act so professional and assume the responsibility of making sure that the product that they sold was a good product.

I sent the bad bulb back Tuesday but I sent it slow mail.

Thanks again – walt

Hello The bulb arrived here yesterday.Have to try it out sometime this week.

Thank you so much for the great service.

Take care !!!

Hi Ron,

The light bulb arrived this morning about 8:30am (Central Time). It looks likes it is in good shape. Thank you so very much for your help, and for being so quick about it.

James

Hi Ron,

Just a quick note to let you know i recieved the efn bulb 3 days ago and wanted to thank you for a super service.

thanks

john

Ron

I want to thank you for all your help on the bulbs I needed. They worked

perfectly. I am keeping the information you sent with them so if I have to

order more I can.

Thanks again

Joan

Thanks for the speedy service. Those bulbs are tough to find around here,

especially when the need is urgent. :-)

Thanks again,

Iain

Hello Ron,

I´m Agustín. I have already received the lamps. Thank you very much for your bussiness!

Mr. Ron Miller

Dear Ron

Thank you for sending a lamp.

I received the lamp which I purchased from you.
I used the lamp which I purchased at once.
A color of the image which scanned with a scanner was able to confirm that there was not a problem.
I confirm it about life of a lamp from now on.
Probably a problem will not be given.
I am satisfied very much.
When we purchase it in Japan, in the lamp which you sell, there is a very expensive thing.
A Japanese user does not know a method to purchase a lamp cheaply.
I want to purchase a lamp from you for a Japanese user.
And I sell it to a Japanese user.
I want to offer a lamp to a Japanese user cheaply.
Thus both you and I make a profit.
I want to introduce your lamp in a Japanese web site written in Japanese.
How will be it.
Do you think that our business goes well?

Best regards,

Tamaki
Japan

Just wanted to let you know that yesterday I successfully, and safely, received my 65W GE Miser flood bulbs.

Your prompt shipment and outstanding customer service is greatly appreciated.

Thanks,

Eric

Ron,

You just restored my faith in people! Thanks, so much, for your reply and nice note. Good luck in your sales! I just never know what I'll sell on eBay, but that's the fun of it! Karen

Thank you for your prompt & careful shipping of the 6halogen bulbs. They arrived safely & work perfect.

I'll be back customer.

Elsje

Dear Ron.

I've just received Your package including the light bulb BZA.

It is definitly not damaged thanks to Your carefull wrapping and on a first test it works fine.

Thank You very much and have a nice day!

Yours sincerely

Winfried

Bonjour,

Je vous confirme que j'ai reçu ce matin le paquet avec ma commande.

Je me suis inquiéter mais finalement tout est bien , le "Dedication Module SD System DM-1 Minolta Cameras Starblitz"

est parfait.

Encore merci et peut-être à un de ces jours.

Salutations commerciales

Patrick

Translation: Hello, I assure you that I received this morning the package with my order. I am to worry but finally all is well, "Dedication Module SD System DM-1 Minolta Cameras Starblitz" is perfect. Still thank you and perhaps with one for these days. Commercial greetings Patrick

Today I have received my order. Thank you for good service.

I received the lamp I ordered from you and it is a vast improvement over the original one in the projector. Thanks again for your help and speedy service.

Jim

On Feb 15th I placed an order for a projector lamp DDY/EGH for my Sawyer's projector. The new bulb was received Feb. 18th and works fine. It was about 1/2" taller than the old one but fit ok. Just want to thank you for the excellent service and I would certainly use you again if the need arrives.

Richard

thanks Donna,

received the bulbs a few days ago in perfect condition, many many thanks for a truely professional service, hope to be dealing with you again soon.

Paul

Ron,

Thanks for the reply. I have placed an order for 4 lamps and 4 sockets thru your Paypal account checkout. Fast and easy system, I like it.

Matt

Thank you for the excellent service. I know where to go for bulbs now.

Hello Ron just to tell you that my brother received the bulbs thank you for your help,sincerely Jose !!

Hi Donna

I received the bulb today. Thank you for your quick service.

Ross

Hello Ron,nice to heard from you,thank you so much for your help,I will be in contact with you in case I will need something else,I will tell my friends about your products,

best regards,sincerely Jose

Hi Ron,

I received the lights and they are installed and working. Thanks for the quick turnaround, I really appreciate it. Jorge

Ron,

I received the two MR16 EXN bulbs I ordered from you last week and installed one yesterday. They will work out fine. Thank you so much for taking the time to help me out with my situation.

Mike

Hi,

I have already received the bulbs. Thank you for

your excellent service.

Clement

Ron, i just got the bulbs you sent and wanted to say thanks for the great

service.

cheers and Happy New Year.

Jason

Hi Ron,

I received the elh bulb today. Thanks Very much for the fast shipping and turnaround! Great Service!!

Happy New Year!

Regards,

Paul

Just to let you know the light bulb arrived yesterday, safe and sound - it lights beautifully. Our mailman was delighted to tell us this delivery was a first for him. He had never delivered a light bulb before. We're now ready for Christmas. Have a good one, and a Happy New Year.

Many thanks for your diligence.

I recieved my bulbs today and they worked! Thanks so much for all your help.

Amanda

Dear Mr.Ron Miller

I informe you that we have received the lamp and repaired our equipment, a

video microscope.

We are satisfied and if will have other problems for special lamps will be

happy contact you.

Thank

Domenico

Hello Ron

Today One of my colleagues let me know fantastic news.

The lamp arrived today.

So I let you know the arrival, as I promised

Thank you very much for your perfect proccess of my order.

And thanks Wonjin as well.

Regards

Jihong

8mm cine shooting must go on!

Hi Ron!

The bulb came this morning, I've installed it, and it works fine! Thank you for your great service!!!!!!

Shirley

Hi Ron,

just to let you know that the package has succesfully

(and amazingly,so fast!) got here.

Bulbs are what i needed, trading with you has ben a

great experience, I'll get in contact for further

needs.

Best regards!!

PS: keep you spoken italian alive, it is good to know

that someone over there got fascinated by such an

uncommon language:)

Alla prossima!

Gabriel.

Ron,

Received the bulbs today and they fit in my son's projector and worked!!

Hurray!! He was so happy to be able to read his book and show the movie

On the wall to all his stuffed animal friends in his room! You made

mine

And his day :)

Thanks!

Sharon

This email to tell you that the lamp I ordered last week was delivered this tuesday.

Thanks for the fast processing of this order.

Laurent

(from Belgium, Europe)

Hey Ron,

Just wanted to say thanx regarding the oc-10 belt I ordered from you.

The existing belt was stretched out just as I thought!,new one worked out perfect!

(this was In reference to the bell@howell filmosound super 8 projector).

Sincerly,Chaz

Hello,

I'd like to say "well done" with your explanation of Ohm's law. Few can explain it so well, or in terms that make sense.

Thank you,

Thomas

Ron,

Thank you for sending the replacement ELH bulb. I received it several days ago, installed it today, and it worked as advertised.

Don

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Replacementlightbulbs.com
800 Burton Avenue, Suite 107
High Point, NC 27262
336-882-BULB (2852)

Order Line: 800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819

Hours: 8 AM to 4 PM EST Monday through Friday

Sales: Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims
336-882-2852
sales@replacementlightbulbs.com
Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures
336-882-2854
support@replacementlightbulbs.com

International Orders: Large international orders that require special shipping arrangements and quotes
in@replacementlightbulbs.com

If you have compliments, complaints, suggestions, or help with areas not listed above please contact:

Ron Miller
General Manager

ron@replacementlightbulbs.com