Recommendations,
Complaints and International Delivery Times Page 3
Heya Ron! Thanks for replacing my order so fast,
this is Michael in Vail, AZ., and I believe I spoke to you on the
phone. I received the replacement order very quickly and everything was
good, although for some reason two of the Osram bulbs instaflashed on
me. I don't have a multimeter any more so I can't double check the
voltage. Ah well. At least this is absolutely not your fault. I emailed
Osram about it a day and a half ago and haven't received a reply yet,
we'll see what happens. Anyway, I wanted to let you know that I
received my replacement order and all is well! I am recommending y'all
to my lumens starved friends!
-Michael
Vail, AZ
Hi
Just wanted to let you know it has arrived. I haven't
had a chance to try it out but shipping time was just as promised.
Thanks
Jane-8 Working Days-Canada
Lamps arrived today Monday 23.4.06. Intact ,despite box
being crushed at one corner. Thanks to your excellent packing all lamps
and lamp boxes were in pristine condition. An excellent job on your
part.
Very pleased, Thanks and Best regards. Les-6 Working Days-Australia
Most
of us take time to make customer service complaints, but it's the good
customer service that often goes unnoticed. I just wanted to thank you
for excellent customer service. I recently received a light bulb
in the mail that didn't work. The person on the phone didn't even
question it. He said he'd look into it and 2 days later I had a
new, working lightbulb delivered to my door.
Thank
you. We will definitely look to your company again in the future.
Lisa
Hi Ron,
I just wanted you to know that the replacement under-counter
halogen
lights arrived just now and I've already installed
them. I can SEE
again! Thanks so much. Now, what will I blame
for my cooking? I'll
be back!
Sincerely,
Carol
Hi Ron
The Pack is arrived today.
Thank you very much
Umut
Switzerland, 4 working days Hi. I have received the package this week. Every thing is OK. Thank you very much for the lamps, a little slow shipping butit wasnot for you. JOHNY, Columbia-5 Weeks Hi, Ron!
Thanks for your suggestion. It worked, but the E26 lamp I
have is not what I need (it's a 75W bulb). I'll order two PH 212 from
your store.
Thanks again!
Edimilson
Ron_
Thank you for trying to help me out. You went
above and beyond your
seller's duties for a tiny customer like me. I'll be
back whenever I need
another bulb.
Best of luck to you as well.
_Robert
Hi Ron
Receieved the bulbs today. 8 days to Ireland.
Thanks
Niall
Hello Don,
Got the bulbs today! I´m very pleased with your firm,
prices and delivery.
Hopefully it will be some time until I need to contact you
again, but be certain it
will be You !
Thanks,
Lars
Sweden-5 Working Days
Hi Ron-
There was no way I could have known that research was needed
to use the
equipment without blowing the bulb. According to you, this
happens to a
lot of your customers.
I was giving you the opportunity to make a wise business
decision, and
earn customer loyalty.
I am amazed at your level of courtesy, and will be sure to
pass on my
experience to anyone I know who needs a replacement bulb.
I know you will experience all the business success you
deserve.
Thank you,
Michelle
This customer was not happy with this order and the above is not a complement but a complaint with sarcasm. We helped them as much as we could but they did not want help and just wanted us to pay for their mistake. We often eat the costs of customer mistakes as you will see in other complements on this page. In this case it was blatant misuse that is not our responsibility. This customer had no interest in learning what happened to avoid a repeat failure. Thanks, Ron Greetings, I just wanted to drop a line and say that my order for 3 CPG-type bulbs arrived today and appear to be in great shape - exactly what I wanted. Thank you very much for your great pricing and prompt service !! -George Siena College Physics Dept. Ron
Many thanks your good
efforts, great expertise! Package arrived yesterday (as
expected) in good
order; the bulbs
tested AOK and appear to be in all respects closely identical to the
original I sought.
Nice work, sir!
Best
Fred
Hi Ron,
I received The lamp
today. I want to thank you for all your help and lightning fast
shipping!
Lamp works
great!
Thanks Again, Have a Great Weekend! Adam
Hello Ron,
A bit belated I would like to let you know that my Dad
received the bulbs less than a week after you posted them. He didn't
know that I had found and ordered the lamps so he was very touched and
pleased. Also, being slightly internet phobic (he only started to get
into computing several years after his retirement) he was quite
impressed with how easily the lamps had been ordered, purchased,
dispatched and delivered!
All in all we were both very happy with the service.
The only blight to this is that the lamps are the wrong
kind!!! This is my mistake; my Dad didn't have the manual to hand so I
tried to find the information on the internet. His projector is of the
Super 8 type and I found the corresponding manual and lamp reference.
Of course, I didn't realise that there is more than one Super 8 model.
After some more research I think that my Dad's projector requires a
lamp that is obsolete. Alternatively a modification is available to
accept a new lamp that is still being manufactured. I also found out
that Bolex in Yverdon (Switzerland) still support this product and do
the upgrade. After talking to my Dad about this he confirmed that this
is the route he would like to take. So next time I'll visit we hope to
make a little trip to Yverdon.
As far as your lamps go, my Dad will keep them as a souvenir
(...or toy, perhaps??? He somehow managed to blow up one already...
Boys...always remain boys, they say...???). The adage "it's the thought
that counts" applies here, I think.
Once again thank you for your excellent service.
Regards
Regena-UK
Thanks for the first class
customer service, Ron. I received the replacement lamp on Sat.
Regards,
Woody
I just wanted to drop you a
quick note to say how much I appreciated your service, quick shipping
and PRICING on some bulbs I ordered recently from your site! I
have already recommended your site to 2 other people. -jj
(Coconut Creek, FL order a little over a week ago).
Hello, I just wanted to let you know I received the 2nd bulb today as you promised. It's a great pleasure dealing with professionals as yourselves who are thorough, respond quickly to problems and provide total customer satisfaction. I'm a very happy camper and I'll be back. Thanks again for your courtesy and rapid resolution. You're a great asset to eBay. Robert Ron, Got my bulbs yesterday. Very good service! Thanks, Leon hi ron
bulb received today
fitted and now watching 35 year old home movies
many thanks for your great service
henry
Hi Ron, This is Theresa. The one that bought a replacement bulb for her overhead projector. It works great. The total cost for the projector and the light bulb. Was just the light bulb? It was given to me. Praise God. Just thought I would email you and tell you that it did work. Now I can get my banner making on the way. Thanks, Theresa Hi Ron,
The lamps arrived today exactly one week from you sending
them. I find USPS
and Australia Post both mostly take around a week between
the US and
Australia; 10 days at most.
Thank you.
Kind regards,
David
Dear Ron,
The small package arrived today at noon.The two bulbs are in
my hand.They were hire in 12 days.I am very happy.I will recommend you
to everybody who needs a replacement bulb.
Thank you very much,
Mircea from Romania
I think it is a Disgrace that I cannot return a light bulb- since with shipping and insurance it cost me $11.75- that is not the right one. EVEN THOUGH I MEASUREED IT, DISCUSSED THE MEASUREMENTS WITH THE PHONE ATTENDENT, MADE IT VERY CRYSTAL CLEAR WHAT DIMENSIONS I WAS TALKING ABOUT- AND THE IDIOT MEASURED IT AT THE WRONG END!!!!!!! SEND ME ONE THAT ODES NOT FIT INTO THE GLOBE!!!!!!!!!!!!!THAT IS A DISGRACE!!!!!!! Frank Note from Ron: We do allow returns so I am not sure why we received this complaint. We try to help customer select the correct lamp and it looks like we did not communicate correctly on this one. I am not sure what happened here. We did send a reply email to the customer saying that they could return the lamp. Ron -
Thank you for taking the time to look into the situation.
It's easy to enjoy
doing business with a company with such a positive approach
to customer
service.
I'll be sure to return the favor with as many
recommendations as possible.
On my end, these lamps went from hard to find on Sunday, to
installed on
Wednesday. I appreciate the quick turnaround on the order.
Keep up the great
work!
Dan
Hello Mr. Ron,
Today morning I receive the
DKK Lamp in my house in
Madrid, and it´s going o.k.,
(it takes 13 days).
Thank you for your information
and help.
I have a better shopping than here.
I would repeat if I need another lamp.
Thanks,
JuanSpain-13 Days Hello,
The packages was delivered yesterday(seems to be very
express ;))
Thanks,
Milan
Slovakia-4 Working Days Ron,
Thank you very much for the reply back. I was not
aware of the fact
that the fan should stay running for ten minutes after the
lamp is
turned off. Nor did I realize that fingerprints on the
glass could also
cause failure as well. I will certainly relay all of
this information
on to my father.
I understand that you are not able to apply a credit, but I
do thank you
for the courtesy bulb. That and the simply fact that
you took the time
to provide me all of the information below is a credit to
your
outstanding customer service. That is something I
greatly appreciate.
Because of this email, I will use your company for any future
replacement bulb needs. Thank you again!
Sincerely,
Doreen
Ron, I can't thank you enough- we both have better things to
do than
mess around with a bad light bulb, and I really appreciate
the service
you have given this issue- it goes above and beyond anything
I expected.
(we try to run our business the same way) I will
recommend Replacement
Light Bulbs.com to anyone I get a chance to!
And thanks for all the info on pins, etc. I
have replaced many bulbs
over the years and never had one do this. I will be extra
careful,
realizing now, what can happen. Thanks again!
Dick
Excellent, buyed 25 october and received3 november. Thank, Jacques, Canada 2006 Hi, I just recieved my order, It was just the ones i have
been looking for (ge425) It was not a big order, but you folks
treated it like one.. packaged very well and shipping was
very prompt,
I could not be happier,,, I will referr you to all of my
friends,, Thanks again,,,,,,,, Dave
Hello Ron. My bulbs arrived today. I'd like to thank
you for your patience and diligent service. I will not hesitate to
visit your site for future lighting needs.
Thanks again,
Anthony
Hi Ron,
Just a short note to let you know that I have received
my projection lamp as ordered and in very good
condition on the 11th September 2006.
Thank you and your staff for your very efficient and
informative information regarding this product.
It has been a great pleasure dealing with you and your
organisation.
Kindest Regards from down under,
Eric
Hi!
Today I received the projector bulb I ordered and it fit
PERFECTLY. I am just THRILLED. A special thanks
toJack Miller and Ronfortheir assistance. I
really appreciated Mr. Miller calling me to verify the bulb I ordered,
thanks to his expertise, he saved me from ordering the wrong
bulb. I am sooooo excited to use my "vintage" projector and even
more excited to surprise my Dad withit. Now wecan
watch allthose old family films....great memories.
Thank you very,very much.
Sincerely,
Sara
Hi,
Thanks for the speedy reply and accurate information. You
were
Right on! I appreciate your excellent customer service,
great job.
Thomas
Thank you Ron for your prompt reply and solution to my
problem.
An order for two bulbs will be sent right away on your form.
Congratulations for your very informative, and very well
done website; it is
now in my "Favorites" and I passed word to all interested
friends.
Best regards.
Erol Hi Ron
The Slik post arrived today -- just 1 week in
transit .
Thanks for the great service.
Lloyd
Canada Hello Ron, Thank you for your very prompt and helpful response to my questions. I've ordered the Philips ELC bulb(s), as well as the OLV-1 Buhl Lamp socket. Hopefully the socket will work, but if it doesn't at least it won't have cost me a fortune. By the way, your price for the ELC is about five dollars less than the price for the same bulb at Freestyle Photo in California. What's more -- and believe it or not-- the same bulb costs more than three times your price at KM Camera here in New York City. Thanks again, Ron. Doing business with you is a pleasure. Sincerely, Hank Thanx Ron for the info. I purchased these replacement
bulbs for my 93 year old Mom in Ontario. She loves her floor lamp
as she reads all the time. Not much else to do at her age. When
her lamp fell over and the bulb broke she was heartbroken. So thank you
very much for bring her some sunshine.
Many thanx,
Dixie
Hey Ron,
Got the lights on July 31st, pool looks great.
Gave your card to the local pool place, she has a lot of odd
orders for
light and can't always fill them.
Gary, Canada, 2 Weeks Hi Ron,
thanks for the delivery. I got the packet yesterday
(Friday), the bulb properly wrapped and in a fine condition. Thanks
again för the deal, it was a pleasure to "meet" you.
Jöran
Sweden, 6 Working Days Hello Ron,
The replacement bulb we ordered arrived today!! Thanks so
much for the great customer service. We've bookmarked your site and
will use it again if the need arises. Will also recommend you to our
friends.
Marge
hi ron
my name is tony and i ordered a tfn projector globe from you
last week to suit a bauer projector and recieved it in sydney australia
in just 4 days. i cant believe the service. i cant get products from
interstate as quikly as that. keep up the good service and thanks for
the globe it fits perfect.
Tony.
Sydney Australia (Four Days)
Hi Ron. That is great news. I will order two of them. Or I
will have my Wife order them because she is good at that stuff. Thanks
for the support and you ongoing E-mails. You and your business is
appreciated.
I will indeed make the order.
Hello Ron
Thank you for the bulbs. I tried them and you are
correct, they work. I appreciate your quick response and will
definitely do business with you in the future.
Sincerely,
Pat
A huge thank you! I will pass on to other schools that you are set up as an account in our district. You have been very helpful and I appreciate the great service! Thanks for finding the hard to find bulbs! Looking forward to doing business in the future... Thank you, Dan Hi, Ron !
Just a note to inform you that the lamp I ordered arrived
bright and early
this morning, safe and sound in its well padded box . . .
My grandfather is thrilled - he has a lot of very old 16mm
footage that he's
desperate to see transferred to DVD, and he didn't think
he'd be able to, as
this type of lamp is now non existent in the UK. The family
have been
invited to his home tonight for a movie show . . . .
Many, many thanks for the excellent service !
All The Best,
Steve
England-Five Working Days Already received, thanks!
I could see in your stock-list that you had 9 pcs of the
BXN!
Would you get more later on?
Brgds
Torben
Denmark-Shipped 5-13 / Delivered 5-18 / 4 Working days Your package arrived May 8, in good shape. There were no
other charges for duty or local tax on the four BXT bulbs.
Thanks again. I will certainly use your service again.
Andrew
Canada-Shipped May 1st-5 Working Day Delivery Ron,
I wanted to thank you for the super fast delivery and
excellent
pricing.
It cost me just under $13.00 including shipping to order a
bulb from you
that would have cost me over $20.00 for the same bulb alone
elsewhere.
Thanks again for your excellent service. I'll definitely be
telling
people
about your website. Thanks again!
-Josh Hi Ron,
I'm going to put the order in now. But I'm going to
order the 50W --you said it might take a little longer, but that is
actually what the desk lamp calls for. I'll order three...that
should still be below the 1 lb. weight limit, so I'll just have to pay
the $5.15 for the shipping. Thanks so much Ron for your prompt
response. I don't think I have every received this type of
customer service--this good I mean !!
Thank you...
Regards,
Linda
Bulbs have been received and installed. They are perfect. Thanks for your promptness and professionalism. AK Ron,
I got the bulb I ordered for my old super 8 film projector,
and it works great! Also, I received it very quickly.
Thank you, and have a nice day!
Bill
I didn't place this order till Saturday
and the bulbs are already here....very impressive!
I'll be back for future business....you
can count on it.
Gary Hello Ron,
I am glad to inform you that the package arrivedin
good shape today, so that makes it less than one week!
Thanks and kind regards,
Edwin
Netherlands Thank you so much for your help. Unfortunately, as we
suspected, these are not the bulbs we need. You give terrific customer
support. I appreciate it and will pass the word...
ZZ
Hey
Ron! Thanks so much for your great web store! I received
the bulbs in perfect condition (great packaging) and faster then I ever
imagined.. ZOOOOOOOMMMMMMM!!!! Thanks again and I know
where to return forbulbs.
Robert
Hello I just want to say thank you. I received my order (RL 4271) very quickly and it was exactly as ordered. Thanks for taking care of business promptly. I will definitely recommend you to others. Patricia Good Morning Ron, Last night I ordered two CLS/CLG Bulbs from your website. Thanks for yourassistance with the research, I appreciate your time and efforts. Have a good weekend.
Rick
Thank you for lamps! I receiv! Boriss-Latvia Shipped on 2-3-06, Delivered 2-8-06, Three working days, Amazingly fast for Airmail. Latvia is very effecient, I am impressed, Ron HI Ron thanks for the new bulb it works great we have
watched our movies from
the 60ty'S both my parents just past away and there are good
memorys on these
films thanks again for being fair on this mater
Curt
We received light bulbs in perfect condition and
weenjoying pictures thatwehad not seenina
long time.Thank you for taking the time double check to see had
ordered correct bulbs.
Enid
Hello,
I received my light bulb order today and just wanted to let
you
know. Thanks once again for the speedy delivery.
Cheers,
Torrance-Canada, 5 working days
Amazing! They arrived this morning (Sunday) as if nothing
untoward had ever
happened - 1 month and 10 days later...
After this event you may want to consider another shipping
method to Canada.
Thanks for all your assistance.
David
Canada-This was shipped with USPS Airmail Thanks for your fast service, it is grately appreciated!
Also thank you for offering USPS shipping to Canada, Private
carriers charge unacceptably high brokerage fees..
Joseph
I receive today the lamps in good condition after 8 days
only. Thank you
Eric-France
800 Burton Avenue, Suite 107 High Point, NC 27262 336-882-BULB (2852) Order Line: 800-692-3051 Sales: Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims 336-882-2852 sales@replacementlightbulbs.com Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures 336-882-2854 support@replacementlightbulbs.com International Orders:
Large international orders that require special shipping arrangements
and quotes If you have compliments, complaints, suggestions, or help with areas not listed above please contact: Ron MillerGeneral Manager ron@replacementlightbulbs.com |